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Cancellation Policy

Cancellation Policy

The customer has the right to withdraw from the contract, without giving any reason, minimum 48 hours before the delivery. The withdrawal period expires if delays.

 

To exercise the right of withdrawal, it is necessary to inform Pundro of the decision of withdraw from this contract by any explicit declaration to that effect (for example, by a letter sent by whatsapp or e-mail or even simple phone call).

 

It is also possible to fill in and send the standard withdrawal form or any other explicit declaration to that effect via Pundro website. In this case, Pundro will immediately send a confirmation of receipt of the withdrawal on a durable medium (for example via e-mail). The deadline set for the withdrawal is considered to be met if the customer transmits his declaration before the expiry

5.2 Effects of withdrawal

 

Following the withdrawal from this contract, Pundro will reimburse all payments made by the buyer, including delivery costs (except for any additional costs resulting from the choice of a different type of delivery than the standard offered by Pundro), without undue delay and in any case no later than 14 days from the day on which Pundro is informed by the customer of the decision to exercise the right of withdrawal. These refunds will be made using the same payment instrument used by the customer during the purchase phase, unless otherwise specified. In any case, the customer will not incur any fees as a result of such reimbursement. The reimbursement may be suspended until receipt by Pundro.

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